SFAC is committed to fundraising to the highest possible standards.
We believe in being clear, honest, fair and reasonable and respectful in our communications and fundraising.
For information about the different ways you can donate to SFAC and for information about how we spend your money please see below.
If you are interested in setting up a fundraising event for SFAC then we would love to hear from you and support you. We are grateful for any fundraising that benefits SFAC. Please contact us at firstname.lastname@example.org
If you have concerns about SFAC fundraising practice you can make a complaint.
There are a number of different ways to donate to SFAC:
- Direct Debit, Standing Order, Credit/Debit Card, Paypal, Payroll, Text message, cheque or Cash.
How we collect and process donations:
Direct Debit/Credit and Debit Card/Paypal and Payroll donations
These are all facilitated through a third-party on behalf of SFAC in the following ways:
- For those in the UK Direct Debit, Credit/Debit Card donations are facilitated via CAF (Charities Aid Foundation) or MyDonate
- People in the UK can also give Credit/Debit Card donations or Paypal donations via VirginGiving and text donations (to a maximum of £10) can be given through Just Text Giving
- People in Australia can give via ACCI (Australian Chistian Churches International)
- People in other countries can give via VirginGiving
- Payroll donations can be provided through GivingOnline or individuals own employee scheme
Where a third-party facilitates payment to SFAC they take on average a 2-3% commission (ACCI take 8%). For payments overseas the amount will also vary according to exchange rates and commission for currency conversions.
For UK donations Gift Aid is claimed for SFAC by CAF, VirginGiving or Payroll provider if a person consents and eligible for it.
- Standing Orders
Payments by standing order go straight into SFAC Reliance Bank Account and SFAC receives the full amount donated.
For gift aid, SFAC will ask the person to complete a gift aid form and we will then process the application to HMRC.
- Cash and Cheques
SFAC can receive cash and cheques a receipt will be provided. The money will be banked at Natwest who facilitate payments on behalf of Reliance Bank. Gift aid will be processed as set out for Standing Orders. SFAC receives all of any donation you give via cash or cheque.
Gift aid is processed for basic UK income earners where eligible. This is either processed by third-party organisations where consent has been given or by an individual completing a form and giving this to SFAC. SFAC receive the full amount where we process the gift aid application and where a third party does so (with your consent) a commission is taken by them of 2-3%.
If you change your address please inform either SFAC (email@example.com) or change your details on CAF and VirginGiving sites.
How we spend the money
For information about how we use your money see the Blog section on our website.
The money we receive enables us to provide training and resources to organisations that care for children. It will help children receive better care and have the chance to thrive in a safe environment that meets their needs, preferably a family.
If you want more information about how much money SFAC receives from a donation please see the Donations section or contact us at firstname.lastname@example.org where we will be happy to answer any questions you have.
You can also look online at SFAC accounts filed with the charity commission.
Thank you and recognition
Where consent is given we will write to thank people for their donation and/or you will receive a automatic thank you online.
SFAC Fundraising Events
For any event ran by SFAC we follow the guidance set out in the Fundraising Code of Practice and Charity Commission guidance.
Money raised is then processed as above depending on how it is given. Gift Aid only applies where a person is eligible as a basic taxpayer and is giving an individual donation.
Fundraising by non-SFAC staff
SFAC is not responsible for these events. Individuals and organisations can raise money for SFAC and we are very grateful for this. We will provide support and ideas for fundraising activities.
SFAC promotes use of MyDonate site for online fundraising pages to be set up and the use of Just Text Giving for text donations (contact SFAC for text code to use for your fundraising event).
If we believe a fundraising activity is not appropriate then we reserve the right to ask that SFAC be not associated to it.
SFAC will only communicate with people where we have your consent to do so.
If you provide consent for us to keep informed about SFAC we will provide regular bulletins about our work and fundraising events. These will be provided by email or if stated by letter. We will not contact people by telephone.
You can choose to unsubscribe to these communications at any time by clicking on unsubscribe button on a email or contacting us at email@example.com. We will then remove your details from our MailChimp list.
For e-bulletins your information will be stored electronically on our MailChimp page on the Mailchimp server. Information stored on Mailchimp is limited to your name and email address only.
SFAC does not sell your details or provide them to any other organisation except law enforcement or regulatory bodies when legally requested to do so.
SFAC only store the information you have consented to provide. SFAC has sight of further information that you have consented for SFAC to see through third-party organisations such as donation platforms. For example:
- Where donations made via third-party providers (CAF, MyDonate, VirginGiving, ACCI, Payroll, GivingOnline) your information is stored on those sites. SFAC receives a statement with the information that you have consented for us to receive (name, donation amount, gift aid consent, address).
- SFAC does not receive any personal information through Just Text Giving. Those donations remain annonymous.
- Where donations are by Standing Order SFAC only has the information provided to us by your bank to Reliance Bank (name, donation amount, bank details (where appropriate)).
- Where you complete a Gift Aid form and send to SFAC we will store this information electronically.
Where you have provided SFAC information to receive further communication and information about SFAC we will store your email and name for this purpose as set out and if you unsubscribe your information will be deleted.
We believe your views are important to us and we take any complaint or concern seriously. We are committed to high standards of practice but we may get something wrong or not hit the standards expected.
We welcome you telling us of any concerns or complaints that you may have about our fundraising and communications.
We promise to take all complaints and concerns seriously and to respond to these as timely as possible. We promise to respond to any complaint with a response in 28 days.
We have a three-stage process:
We will respond to your complaint in writing within 8 working days.
To make a complaint please email: firstname.lastname@example.org and include the following information: Your contact details and name, details of the complaint.
A record of your complaint will be maintained by the charity in accordance with the practice guidelines set out by the Fundraising Regulator.
If you are not satisfied by the initial response your complaint can be escalated to a member of the trustee board. We will respond in writing within 10 working days from receipt of your email.
If neither response is to your satisfaction then you can contact the Fundraising Regulator whose details are as below:
The Fundraising Regulator
CAN Mezzanine Building
49-51 East Road
London N1 6AH
Tel: 0300 999 3407